About the role

Family Time Facilitator (Supervised Contact)

Service: Stockton Family Time

Salary: £25,176 FTE per annum (£20,412.97 per annum for part-time, 30 hours per week)

Location: Edmund Harvey Centre, Stockton-on-Tees, TS21 2EF

Hours: Part-time (30 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Are you a self-motivated team player with a can-do attitude, who is solution focused and passionate about making a difference? If so, we want to hear from you.

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are looking for a conscientious, caring and flexible Family Time (supervised contact) Facilitator with an excellent track record of working with children, young people and/or families. You will join a well-established team to provide safe, welcoming and positively planned Family Time for the children and families we support. Family Time may occur in our local contact centre, community venues and settings, or in the home in order to best meet the needs and outcomes of children and their families.

Main Responsibilities
Collaborating with and working to direction given by social workers alongside the needs and preferences of children and their families; you will supervise Family Time contact ensuring that children are kept safe and that their emotional wellbeing is always prioritised.
You will promote and maintain contact arrangements that are agreed between all parties, managing risk around the Family Time as a priority. You will provide an opportunity for parents, sibling or other important adults to maintain positive relationships with their children/sibling. Where required, you will oversee practical and emotional support for parents; this will help to make supervised contact sessions are a positive experience for the children

Main Requirements
You will bring your knowledge and experience of working with children, young people and/or families whilst managing potential conflicts and risk. The ability to accurately write records and observations is desirable for this role. You will be joining the service as a valuable member of an experienced contact team.
You will have a strong track record of working with families and a focus on quality and safeguarding. With a client-facing approach you will be passionate about engaging our service users in all aspects of our work including co-production.

Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro-rata for part-time)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 12/06/2026 at 11.59pm
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: karl.oconnor@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.