About the role

ID: 1877 Senior Family Time Supervisor
Service: Hertfordshire Children’s Contact Service

Salary:
- £25,221 - £27,780 FTE per annum

Location: Hertfordshire – EN8, AL7

Hours: Up to 37 hours per week

Contract: Internal Secondment

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Are you a skilled practitioner with excellent communication skills? Are you solution focused and passionate about making a difference? Do you want to take the next step in your Career Progression? If so, Family Action has an exciting opportunity and would love to hear from you.
We’re delighted to be hiring Senior Contact Workers to join our supportive and successful service.

Main Responsibilities:
You will support the service by covering managers due to planned or unplanned absence. Communicating with all stakeholder, both oral and written demonstrating tact, diplomacy and confidentiality also gathering and analysing service objectives targets.
Taking ownership of a service wide policy or procedure and provide SME (subject matter expert) in this field to staff and managers, also providing support and guidance to staff of the legal and policy frameworks and guidance that inform and underpin professional’s practice.
You will have opportunities to support managers with supervision, appraisals and recruitment of staff and in building customer advocacy and loyalty, in Hertfordshire and beyond

Main Requirements (for details check the job description and person specification):
These are detailed in your Job description and Personal Specification
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Monday 28th September 2026 at 23:59

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: paul.england@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.