About the role

ID: 1749 Family and Service Support Officer (FASSO)
Service: Wakefield SENDIASS

Salary: starting at £25,221 rising to £27,780 FTE per annum (£15,132.60 - £16,668.00 per annum for part time 22.2 hours per week)

Location: Wakefield SENDIASS, Orion Office Express, Benton Office Park, 5 Bennett Avenue, Horbury, Wakefield, WF4 5RA

We typically work from home with occasional attendance at the office and district-wide meetings/events.

Hours: 22.5 hours per week (part time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

A new position has been created within our Wakefield SENDIAS service to enable the delivery of our service specification. This is an exciting opportunity for a Family & Service Support Officer to join us to support the development and delivery of the “Pre & Plus working” element of our service. You will be responsible for leading on the delivery of this element of the service with a particular focus on our ‘pre-working’ delivery for Early Years children and families with SEND.
In addition, the role has responsibilities for leading on our digital offer and administrative tasks.

This is a real opportunity to help shape Wakefield SENDIASS in the delivery of important elements of our service for children and families.

Main Responsibilities:
1) To lead on all ‘pre-working’ functions
2) To hold a small caseload of time limited “pre-working” (Early Years) cases
3) To monitor, collect and report on qualitative and quantitative information relating to pre-working for reporting
4) To work alongside the Service Manager to identify key Wakefield events to attend to promote the service and to identify networking opportunities.
5) To lead on the service website offers and social media/Facebook.
6) Carry out administrative tasks such as receiving and sending e-mail from shared inboxes, coordinating internal and external invites, ordering resources, managing invoices, processing incoming and outgoing mail, recording and writing up minutes of meetings and supporting the Service Manager with recruitment processes.
Main Requirements (for details check the job description and person specification):
• Minimum 5 GCSEs or equivalent at Grade A-C including Maths and English
• Experience of direct work with children and young people with SEND including those aged under 5 years old
• Demonstrable experience in identifying service user needs and providing holistic support to families including signposting to local and national support services.
• Experienced in producing content for work-based websites and social media, making it informative and accessible to all
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Thursday 9th April 2026 at 23:59
Interviews are scheduled to take place during the week commencing 20th April, virtually.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: sue.guest@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.