About the role

Family Hub Coordinator, Stroud & the Cotswolds Children & Family Centres

Salary: £25,176 FTE per annum or £15,105.60 per annum for 22.2 hours per week
Grade 2 Point 15

Hours: 37 hours per week (full time) or 22.2 hours per week (part time) - we are recruiting for two positions and offer flexible working arrangements.

Location: One position based at Stonehouse GL10 2NP, and one position based at Cirencester GL7 1EB.

The Red Lodge. The Red Lodge , Elm Road, Stonehouse
Gloucestershire, GL10 2NP

The Old School, 47 Lewis Lane, Cirencester
Gloucestershire, GL7 1EB

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Our Children and Family Hubs are vibrant and busy community spaces, offering a wide range of support services and engaging activities for families. We work closely with local communities to provide a welcoming environment where parents, carers, and children can access guidance, build connections, and take part in opportunities that support early development and family wellbeing.

The Family Hub Coordinator plays a key role in the day-to-day operation of the Children and Family Hub, ensuring the effective coordination of administrative processes, activities, and family support services. The post holder will act as a first point of contact for families, provide information and signposting, support the delivery of groups and programmes, and maintain accurate records and data systems. Working closely with colleagues and partner agencies, the Family Hub Coordinator will contribute to creating a welcoming, safe, and inclusive environment that supports positive outcomes for children, young people, and families.

We are looking for a motivated and compassionate individual who is passionate about supporting children and families within the community. You will be approachable, organised, and able to build positive relationships with a wide range of people. The ideal candidate will be confident in handling administrative responsibilities while also being comfortable taking an active role in delivering activities and engaging directly with families.

You will thrive in a busy environment, demonstrate strong teamwork skills, and show initiative in supporting the smooth running of the hub. A flexible, can-do attitude and a genuine commitment to improving outcomes for children and families are essential for this role.

Main Responsibilities:
The Family Hub Coordinator plays a key role in the day-to-day operation of the Children and Family Hub, ensuring the effective coordination of administrative processes, activities, and family support services. The post holder will act as a first point of contact for families, provide information and signposting, support the delivery of groups and programmes, and maintain accurate records and data systems. Working closely with colleagues and partner agencies, the Family Hub Coordinator will contribute to creating a welcoming, safe, and inclusive environment that supports positive outcomes for children, young people, and families.

Main Requirements (for details check the job description and person specification):
• A good standard of general education (e.g. GCSEs or equivalent in English and Maths).
• Experience in an administrative or coordination role.
• Strong organisational and time management skills, with attention to detail.
• Excellent communication and interpersonal skills, with the ability to build positive relationships.
• Ability to work independently and as part of a team.
• Good IT skills, including confidence using Office systems, Excel, Outlook, Word and databases.
• Understanding of the needs of children, young people, and families.
• Appointments are subject to satisfactory Safer Recruitment checks and receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Children and Adults DBS

Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

• Closing Date: Friday 23rd October 2026 at 23:59

Interviews are scheduled to take place from 2nd-6th November 2026 virtually or in person, with slots throughout the working day and early/late slots available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: carol.phipps@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.