About the role

Business Support Officer
Service: Quality, Performance & Safeguarding

Salary:
- £25,221 - £27,780 FTE per annum (£15,132.60 - £16,668 per annum for part-time, 22.2 hours per week)
- Additionally, £480 home-based allowance FTE per annum (£288 per annum for part-time 22.2 hours per week)

Location: Home Based with some travel

Hours: Part-time 22.2 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Are you a highly motivated self-starter with excellent communication skills and attention to detail? Do you want to be part of an award-winning organisation that makes a difference? If so, Family Action has an exciting opportunity and would love to hear from you.

Your role will provide high quality business support to the Performance, Quality and Safeguarding team and the departments we work with. Your role would support us by booking meetings, creating agendas and leading on the work plan for the team, keeping us all on track to maximise our effectiveness as a team thereby pushing for better quality of practice across the whole organisation. You will also support the Communities of Practice (COPs) and the Family Action Tri-X Procedure Manuals.

Main Responsibilities:
To provide comprehensive business support to the Performance, Quality and Safeguarding team having an efficient, accurate and professional response to all communications, whether verbal, telephone, Teams, email or face to face.

To be responsible for developing, managing and maintaining systems as required to meet the needs of the Performance, Quality and Safeguarding team.

Work in partnership with the Performance, Quality and Safeguarding team, services and other colleagues to ensure a well-coordinated delivery plan and shared vision of the Performance, Quality and Safeguarding team across the organisation.

To provide business support to the Communities of Practice (COP), COP Task and Finish Groups and COP Lunch and Learn Sessions.

Develop and lead on the Business Support/Administration Community of Practice.

Work collaboratively to support and maintain the Family Action Tri-X Procedure Manuals.

To support developments, communications and updates of Intranet pages for Services, Communities of Practice and other areas of the Performance, Quality and Safeguarding work.

Main Requirements (for details check the job description and person specification):
• Experience of setting up and running office systems, keeping detailed records, and supporting various projects linked to the service.
• Excellent organisational skills, as well as excellent IT skills, including experience webpages, social media, TEAMS and SharePoint.
• Excellent oral and written communication skills, and the ability to communicate information effectively to a range of stakeholders, including children, young people, parents and carers, external agencies and commissioners.
• The ability to take and write accurate and clear minutes of meetings and present in a professional format.
• An understanding of safeguarding issues and a commitment to Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
• Excellent organisational skills and time-keeping with a strong attention to detail. Ability to prioritise, plan, organise and manage a varied workload and to work autonomously and flexibly to meet challenging and conflicting deadlines.
• Ability to problem solve, applying creativity and innovation.

Benefits:
- an annual paid leave entitlement that commences at 25 working days (pro rata), rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday February 27th at 11.59pm

Interviews are scheduled to take place on March 25th virtually, with slots throughout the working day and early/late slots available.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: zana.baban@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.