About the role

ID: 1816 Peripatetic Operational Manager, North (temporary 12 months)
Service: North region

Salary: Grade 4 Point 34-38: £42,562 – £46,703 FTE (£25,537.20 - £28,021.80 per annum, pro rata for 22.2 hours per week)
- Additionally, £480 home-based allowance FTE per annum pro rata

Location: Home based – Ideally the candidate will live in the North region with their office base being at home. We have created a new role within the North management team structure to support the operational delivery of services in this region. The role will be temporary for 12 months with the potential to extend beyond.
Please note travel across the North will be required on a regular basis to support service managers with a wide range of operational tasks. Mileage will be claimed through expenses at 55p per mile.

Hours: Part-time (up to 22.2 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Temporary (12 months with potential to extend)

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity to support the operational delivery of services in the North. The Peripatetic Operational Manager will, in consultation with the Assistant Director and Deputy Director responds to the needs of existing services across the North and support the growth and development of the region.

This is a new role within the North structure, it is envisaged that the post holder will provide direct support with practice development, quality assurance activity, business development and mobilisation of new services. The post holder will not line manage staff or have responsibility for dedicated services but may be required to provide temporary management support to services as and when required. Please note applicants need to evidence that they have practice experience relating to working with adults, children , young people and families as set out in the job description and person specification.

The Peripatetic Operational Manager will need to be responsive to the needs of services and be prepared to flex and change as the demands fluctuate.

Main Responsibilities:
• Ensure that services in the North are delivered to a good quality standard in relation to practice and performance and that services can demonstrate their impact using evidence based outcomes tools.
• Increase capacity in the North to grow the region, including contribution to tenders, working with the business development team and supporting services to enable their contributions.

Main Requirements (for details check the job description and person specification):
• Experience of providing effective management, leadership and safeguarding oversight of case work and group work based support services, which overall improve the lives of service users.
• Experience of setting up and/or managing innovative projects.
• Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and using a range of mediums to internal and external stakeholders, including children and young people, parents and carers, and funders.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: midnight Sunday 28th June 2026 at 23:59

Interviews are scheduled to take place on: 15th July via teams
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Lisa.Handley@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.