About the role

ID: 1821 Job Title – Mentoring Coordinator (Secondment)
Service: Friendship Works Mentoring Service

Salary:
- starting at £32,750 - £35,564 FTE per annum (£26,200.00 - £28,451.20 per annum, pro rata)
- Additionally, £3,679 Inner London Weighting FTE per annum

Location: Family Action Head Office, Hybrid

We typically work 2 days a week in the office. Our office space is wheelchair accessible.

Hours: Part-time (29.6 hours)

We offer flexible working arrangements - please see below for more details.

Contract: secondment – fixed term until 31st October 2026

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Friendship Works provides long-term volunteer adult mentors for vulnerable children and young people, including those with care experience and those facing multiple challenges. Mentors meet with their mentees three weekends out of four for a minimum of two years. Established in 1977, Friendship Works is the UK’s oldest mentoring service and a leader in attachment-based, trauma-informed mentoring. The service operates pan-London, with key boroughs including Camden, Islington, Tower Hamlets, Lambeth, Hackney and Barnet.

We are recruiting a Mentoring Coordinator to to help support life-changing mentoring relationships for children, young people and Care Leavers.
In this rewarding role, you will assess children, families and volunteer mentors, make successful mentoring matches, and provide ongoing support to ensure positive outcomes for everyone involved.

Main Responsibilities:
• Assess children, young people and families for the mentoring programme.
• Recruit, assess, train and supervise volunteer mentors..
• Match children with suitable mentors and manage a caseload of mentoring matches.
• Work closely with schools, statutory services and community organisations.
• Monitor progress, review outcomes and maintain accurate records.
• Promote safeguarding, inclusion and a child-centred approach in all aspects of your work.

Main Requirements (for details check the job description and person specification):
You will have a relevant professional qualification or substantial experience of working with children, young people and families alongside experience of supporting volunteers, managing caseloads and maintaining accurate records. You will have a strong understanding of safeguarding, child-centred practice and the needs of vulnerable children and young people, with the ability to build effective relationships with families, schools and partner agencies. You will possess excellent communication, organisational, assessment and IT skills, demonstrate a commitment to equality, diversity and inclusion, and be willing to work flexibly to meet service needs. Experience of attachment theory and working with looked-after children, care leavers or children with additional needs would be an advantage.

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service

Benefits:
- an annual paid leave entitlement that commences at 25 working days (Pro Rata), and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Sunday 5th July 2026 at 23:59
Interviews are scheduled to take place week commencing 29th June, with slots throughout the working day.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: joey.miller@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.