About the role

ID: 1904 Job Title: Volunteer/Training Coordinator
Service: FamilyLine

Salary: Grade 3 Point 20-23: £28,884 - £31,698 FTE per annum
- Additionally £480 home-based allowance FTE per annum

Location: Homebased

Hours: Full time (37 hours per week)

Contract: Fixed term (5 months)

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Volunteer/Training Coordinator to join FamilyLine and help strengthen the support we provide to people that contact us. You will play an important part in creating a positive volunteer experience and maintaining a high-quality service.

Main Responsibilities:
• Working in partnership with the Tier 3 Programme and Development Manager to ensure all those accessing the service receive a professional and coordinated response.
• Lead on all aspects of the day-to-day administration and supervision of the Tier 3 volunteers and their activities, developing and inspiring them to develop best possible practice to meet the needs of families accessing the service.
• Lead the delivery of the Tier 3 volunteer training programme and ensure volunteers receive regular, high-quality, reflective 1:1 supervision.

Main Requirements
• Experience of recruiting, training and supervising volunteers.
• Experience in monitoring performance to support service development and implementation of service delivery improvements
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced evel
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Thursday 22nd October 2026 at 5pm
Interviews are scheduled to take place w/c 26th October 2026
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: helen.newsome@family-action.org.uk.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.