About the role

ID: 1765 Peripatetic Service Manager
Service: North Services

Hours: 14.8 hours per week (part time)

Location: Home based with travel across the north and nationally

Salary: £37,211 - £41,518 FTE per annum (£14,884.40 - £16,607.20 per annum, pro rata)

Contract: Fixed term – 12 months

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action deliver a variety of service within the North region, supporting children, adults and their families. In order to ensure that our staff, services and families thrive we are recruiting a Service Manager to support our operational delivery.

The post holder will provide support to services based on need and through discussion with the Assistant Director and Deputy Director of the North. The role will be fast paced and varied. Experience of managing support services, a clear understanding of legislation and what ‘Good’ looks like is essential. The successful candidate will be adept at supporting staff and driving change, they will work up to 14.8 hours a week across the North and potentially nationally to ensure teams achieve their objectives.
Main Requirements (for details check the job description and person specification):
• Qualified to a level 5 or above with a recognised professional qualification in social work, health, education or equivalent and have excellent communication skills.
• You will need proven supervisory and experience or competence of managing others, as well as experience of management of resources including finance, planning and evaluation at a project level.
• You will also understand practice standards in relation to case work and understand the importance of quality assurance activity.
• Excellent communication skills.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Benefits:
• an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Sunday 26th April 2026 at 23:59

Interviews are scheduled to take place on Wednesday 29th April and / or Tuesday 5th May Via teams with slots throughout the working day.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: lisa.handley@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.