About the role

ID: 1750 Outcome and Impact Administrator
Service: The Bridge Young Carers Service & Young Carers Darlington

Salary: £24,449 FTE per annum (£19,559.20 per annum, pro rata)

Location: Bishop Auckland, County Durham, DL14

Hours: 29.6 hours per week (part-time)

Contract type: Temporary- 12 months

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action deliver the Young Carers services in County Durham and Darlington. The services ensure that children and young people are not disadvantaged by their caring responsibilities and they have the support they need to learn, develop and thrive, to enjoy positive childhoods and to achieve their potential. We are looking for an enthusiastic, self-motivated and efficient Administrator to provide administrative support to Family Action across County Durham & Darlington, with responsibilities for outcome and impact monitoring systems.

Main Responsibilities:
- Processing referrals – supporting triage process and contact with families
- Providing data for quarterly monitoring reports to demonstrate impact of service
- Management of Carers Breaks and Opportunities within the service – compiling records & purchasing breaks
- Management of office functions including finance and health and safety
- Being a positive and welcoming presence in the office and when communicating with families

Main Requirements (for details check the job description and person specification):
- NVQ Level 3 Business Administration (or equivalent)
- Excellent knowledge of office systems and procedures
- Be confident in the use of Windows and Microsoft packages and be efficient in both navigating, inputting and reporting data base information
- Organisational and time management skills
- Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level of check

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
· Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 17th April 2026 at 23:59

Interviews are scheduled to take place on Wednesday 6th May 2026 in Bishop Auckland.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: holly.cragg@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.