About the role

Family Help Practitioner

Service: Stockton Family Outreach and Volunteering Service

Salary: Grade 2 Point 16-19

Location: Redhill Family Hub, Redhill Road, Stockton-on-Tees, TS19 9BX

Hours: 29.6 hours per week

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This role will provide Family Help as part of an integrated offer to families in line with the Children’s Wellbeing and Schools Bill requirements. Delivering high quality early help support to families to help children, young people and families stay together and get the help they need. The role will involve working in partnership with parents and carers to address difficulties that families face and seeking to make positive change alongside the family

Main Responsibilities:
1. To provide high quality direct support to children, young people and their families; enabling them to access appropriate services, opportunities and receive the correct level of support.

2. To work within the wider framework of family help and support to ensure families receive the right support and the right time; with those families who require a change in support being able to do so in a seamless manner. Utilising a joint approach to assessment.

3. To record, maintain and monitor accurate case records and up-to-date case files within management information systems. Ensuring information governance and case recording protocols and Family Action policies are adhered too.

4. To provide direct support and guidance to families in their homes or in other community settings in relation to the care, well-being and health of children and young people across the 0-19 age range with an emphasis upon promoting children & young people’s communication, language, physical, social and emotional development.

5. To develop your knowledge of local resources, including community and statutory services such as: Health, Education, Children & Adults Services alongside voluntary & community sector services, whilst sign-posting and directing service users to these where & when appropriate.

6. To work together with partners, wider organisations and local agencies. Having a commitment to the ‘One Team’ approach across Stockton-On-Tees, to strengthen the service offer, outcomes, relationships and safe working practices for all stakeholders.

7. To make a positive contribution to Stockton-On-Tees local multi-agency vision to strengthening partnerships, ensuring a safe and seamless one team provision for service users. To be committed to providing an integrated one team approach to children, young people & their families across the 0-19 age range with an aim to delivering effective services and interventions as part of the early help and public health offer in line with social care reforms.

Main Requirements (for details check the job description and person specification):
• Educated to NVQ Level 3 or above in social work, health, education or equivalent experience and evidence of a commitment to continuing learning and professional development.
• Skills, knowledge and aptitude for building and maintaining professional relationships with children, young people, colleagues, partners & families.
• Skills, knowledge and experience of using a range of different methods and models of working with children, young people, parents, carers and/or families.
• To have an awareness and a good understanding of safeguarding issues and an understanding of the importance of working within agency policy and procedures.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Level DBS

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: 21st May 2026

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: stockton@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.