About the role

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Support Time Recovery (STR) Worker, Wigan Crisis Space
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We are looking for six client-focussed Support Time Recovery Workers who are passionate about supporting local residents when it comes to mental health.

A new service in the area, Wigan Crisis Space provides a safe space for those in distress and struggling with unwanted thoughts and feelings. Looking to improve mental health and wellbeing, we connect individuals to a range of services to reduce low mood, anxiety or loneliness, develop new skills and ensure their voice is heard.

Our STR Workers will provide low-level calming interventions and one-to-one support to identify the cause of the emotional distress and put in place a plan that includes signposting and referring on to other organisations and services.

The ideal candidates will have an awareness of mental health conditions, be experienced in building strong relationships with people and demonstrate strong listening skills. The ability to develop trust with those that use the service is key in working together to achieve desired outcomes, and you will help plan and support clients to do just this.

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Main responsibilities
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- Develop trusting relationships and provide short term one-to-one appointments, that offer practical and emotion support.
- Carry out initial ‘getting to know you’ conversations, working with individuals to plan their support and achieve the goals and outcomes that are important to them to support recovery from crises.
- To have knowledge of, develop relationships and keep up to date with, local services and organisations which can offer support in relation to developing positive wellbeing.
- Ensure regular and robust case recording and risk management in line with Quality Standards.
- Complete referrals to ensure people accessing the Wigan Crisis Space have the appropriate support networks around them.
- Support and facilitate group activities that promote wellbeing and recovery as part of our prevention agenda.

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Benefits
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- Annual paid leave entitlement that commences at 25 working days (pro rota for part time), rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
- Up to 6% matched-pension contributions.
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
- Enhanced paid sick leave and paid family leave provisions.
- Eye care and winter flu jabs vouchers.
- Cycle to work scheme.
- Investment in your professional development with ongoing quality training and career development opportunities

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About Family Action
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Wigan Crisis Space is delivered by Family Action, a charity that works from the heart of local communities. At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

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Find out more about the role
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Interested in learning more about Wigan Crisis Space and what it's like to work within the service? We are holding an informal online drop-in session where you can meet the Service Manager and Operational Manager, learn more about the role and the service, and ask any questions you may have before applying.

- Date: TBC
- Time: 10:30
- Location: Online via Microsoft Teams
- Join the meeting: https://teams.microsoft.com/meet/368369124097087?p=RDfyQc0BjsVsBx6ZZf
- Meeting ID: 368 369 124 097 087
- Passcode: PX7dn3jd

No booking is required. We would be delighted to meet anyone interested in joining the team.

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To apply
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- Click the “Apply Now” link below
- Closing Date: Friday 26th November 2026 at 23:59

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Interviews' dates
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In-person interviews are scheduled to take place on 16/17 September.

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For direct queries
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Or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Michelle.DelRosso@family-action.org.uk

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Our commitment to Equality, Diversity & Inclusion:
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- We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
- We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
- All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
- To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

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Role details
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- Salary: Starting at £25,221 FTE per annum, rising to £27,780 FTE per annum (£14,314.62 - £15,766.02 per annum for 21 hours per week).
- Location: Wigan Crisis Space Crompton Street, Wigan, WN1 1YP. Office based and wheelchair accessible.
- Hours: Part-time – 21 hours per week. Working to include evenings and weekend working (on a rota basis).

Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.