About the role

ID: 1735 Clinical Service Manager (maternity cover)

Services: Family Action Domestic Abuse Healing and Empowerment Counselling Service Gloucestershire and North Somerset

Salary: £37,211 - £41,518 FTE per annum (£29,768.80 - £33,214.40 pro rata per annum)

Location: Gloucestershire Office based with travel to North Somerset as necessary

Our office space is wheelchair accessible.

Hours: 29.6 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Maternity cover (12 months)

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for an individual to play a pivotal role in leading and overseeing the delivery of high-quality support services for adults, children, and communities. They will ensure effective service pathways, safeguarding compliance, and quality assurance while managing staff and volunteers to provide outcome-focused care. The role involves strategic development, partnership building, financial oversight, and promoting an inclusive, learning-focused team culture. Acting as the Designated Safeguarding Lead, they will uphold best practices in risk management and service excellence, driving continuous improvement and sustainability.

Main Responsibilities:
• Provide leadership, supervision, and professional development for staff and volunteers, fostering a positive team culture focused on learning and continuous improvement.
• Act as the Designated Safeguarding Lead, ensuring compliance with safeguarding policies, risk management, internal safeguarding Circle of Practice activity, and quality assurance frameworks.
• Lead all audit activity, including monthly audits, case reviews, thematic reviews, and Service Level Reviews (SLR).
• Produce and submit all required service reporting, including monthly scorecards, quarterly commissioner reports (finance, quantitative data, qualitative analysis, and case studies), and quarterly CIPs submissions.
• Oversee service finance processes, including monthly accounts and budget monitoring
• Lead clinical governance, including waiting list management, referral oversight, allocation processes, and monitoring clinical outcomes.
• Chair and coordinate clinical team meetings and wider team meetings, ensuring effective communication and action tracking.
• Provide line management, performance oversight, and wellbeing support for staff and volunteers.
• Arrange and oversee clinical supervision for staff and volunteers and attend own clinical supervision in line with organisational requirements.
• Attend and represent the service at partnership meetings, network events, and multi agency forums.
• Contribute to service development, operational planning, co production, and identifying opportunities for growth and sustainability.
• Ensure accurate contract delivery through effective data management, use of CMS systems, and continuous service improvement.

Main Requirements (for full details check the job description and person specification):
• Experience in service leadership and operations, including managing referrals, assessments, and safeguarding procedures.
• Experience in counselling or psychotherapy with individuals in an organisational setting
• A comprehensive understanding of the traumatic impact of sexual abuse, domestic violence, and other forms of trauma on individuals and families.
• Strong people management skills, with experience in supervising staff and volunteers, providing training, and fostering a positive, learning-focused culture.
• Knowledge of safeguarding, quality assurance, and risk management, with the ability to act as a Designated Safeguarding Lead.
• Ability to build and maintain partnerships, working with key stakeholders, commissioners, and multi-agency teams to develop and sustain services.
• Financial and contract management experience, including overseeing budgets, monitoring performance, and identifying funding opportunities.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced

Benefits:
- an annual paid leave entitlement that commences at of 30 working days plus bank holidays pro-rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
· Apply on our website Current vacancies
• Closing Date: Friday 10th April at 12 noon
• To learn more about Family Action: Careers
• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: amy.brooke@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.