About the role

ID: 1702 SEND Information Advice and Support Caseworker

Service: Harrow Special Educational Needs and Disabilities Information Advice and Support Service. (SENDIASS)

Salary: £27,281 - £29,840 FTE per annum, inclusive of Outer London Weighting (£22,119.73 - £24,194.59 pro rata per annum, inclusive of Outer London Weighting)

Location: Harrow
We work flexibility to work remotely for part of the week with occasional work in Harrow.

Hours: 30hrs to be worker across a minimum of 4 days. Job share will be considered
We offer flexible working arrangements - please see below for more details.

Contract: Fixed term to March 2027 with possibility of extension

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

As Case Worker you will have a case load and provide a child focused approach to improving their outcomes and support the parents and carers in advocating for their child. The Harrow Special Education Needs and Disabilities Information and Advice Support Service (SENDIASS) informs parents, guardians, children and young people who reside in Harrow of their rights in the SEND process, by keeping abreast of education and other relevant legislation and SEND policy and supporting their navigation through the SEND assessment process.

You will ensure that your work meets its statutory duties as set out on the Children and Families Act 2014 and is delivered in accordance with the SEND Code of Practice, and the minimum IASS standards.

Main Responsibilities:
• Manage your own caseload of cases.
• Contribute to the monitoring and evaluation of the service development
• Maintain effective links with voluntary and partner organisations

Main Requirements (for details check the job description and person specification):
• Educated to Level 3 with a relevant health, social care or education qualification
• Proven experience of working directly within SEND.
• Independent Provider of Special Education Advice IPSEA legal training qualification, or a willingness to work towards completion within 12 months of commencing employment.
• Knowledge of and commitment to work within Pan London Child Protection procedures
• Support the delivery of workshops in aspects of SEND provision to parents, guardians, young people and professionals
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – enhance children’s workforce

Benefits
- an annual paid leave entitlement of 25 working days plus bank holidays, pro rata.
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: 27th February 2026

Interviews are scheduled to take place on week beginning Monday 9th March 2026 virtually on Teams.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: nigel.lockley@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.