About the role

ID: 1920 Volunteer Engagement Worker

Service: Wythenshawe Family Hubs and Centres

Salary: Grade 2 Point 16-19: £25,221 - £27,780 FTE per annum, (prorated to £9,884 - £10,887 per annum)

Location: Wythenshawe, Manchester

Hours: 14.5 hours per week (part time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Volunteer Engagement Worker to join us to lead and develop volunteer and community engagement opportunities across the Family Hubs and Centres in Wythenshawe, supporting children, young people and families with children aged 0-19 years (up to 25 years for those with SEND).

Main Responsibilities:
• To coordinate the day-to-day management of volunteers, including promoting opportunities, recruiting, inducting, supporting and developing volunteers to enhance services for children, young people, parents and carers.
• To work with colleagues and community partners to find and develop relationships with under-represented parents and children and encourage them to engage and participate in our services.
• To work alongside the Deputy Locality Manager to identify and develop participation and co-production opportunities, ensuring children, young people, parents and carers are actively involved in shaping and improving services.

Main Requirements (for details check the job description and person specification):
• Ability to recruit and support the ongoing development of a team of volunteers.
• Ability to make and maintain positive working relationships with a variety of stakeholders and engage with them to create development opportunities, to make sure the right families are getting the right support and to encourage participation to influence service development and decision making.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Child and Adult Workforce.

Benefits:
- an annual paid leave entitlement that commences at 25 working days FTE, and after 1st April 2027, rises to 30 working days FTE plus bank holidays, pro-rated for 14.5 hours
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 22nd November 2025 at 23:59pm
• Interview Date: Face to Face interviews is scheduled to take place on 30th November 2026 at Crossacres Family Hub, Poundswick Lane, Wythenshawe, M22 9TA

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: julie.philbin@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.