About the role

Project Manager

Service: Harrow Special Educational Needs and Disabilities Information Advice and Support Service. (SENDIASS)

Salary: £36,501 - £40,024 FTE per annum, inclusive of the inner London weighting (£29,595.41 - £32,451.89 per annum for part-time, 30 hours per week)

- £480 FTE per annum (pro-rata for part-time) homeworking allowance will apply in place of the London weighting if homebased

Location: Harrow

We work flexibility to work remotely for part of the week with occasional work in Harrow and occasional travel to Head Office

Hours: 30 hours per week (part-time)

To be worked across a minimum of 4 days (We will also consider the hours applicants are able to offer, if less than this, which may include job share options)

Contract: Secondment (Fixed term Maternity cover until November 2026; exact date TBC)

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

As Project Manager you will lead on the delivery of the Harrow Special Education Needs and Disabilities Information and Advice Support Service (SENDIASS) which informs parents, guardians, children and young people who reside in Harrow of their rights in the SEND process, by keeping abreast of education and other relevant legislation and SEND policy and supporting their navigation through the SEND assessment process. You will manage a small team of staff and potentially volunteers and lead the team in a child focused approach to improving outcomes. You will also hold a caseload of your own.

You will ensure that the service meets its statutory duties as set out on the Children and Families Act 2014 and is delivered in accordance with the SEND Code of Practice, as well as ensuring that the service meets all the criteria within the minimum IASS standards.
Please consider applying if you meet 70% of the Person Specification requirements.

Main Responsibilities:
• Responsible for the day-to-day functions of the service, ensuring that high standards of professional practice are maintained and that policies and procedures are implemented. To include the prioritising and delegation of work, regular target setting and planning within time scales.
• Work closely with and supervise the direct work of staff, ensuring they are appropriately trained and equipped to support parents, children and young people
• Manage your own caseload of complex cases.
• Produce, monitor and evaluate service development plans with identified targets and objectives in support of Family Action business plans providing regular reports and briefing papers as required.
• Ensure monitoring reports are produced for commissioners in line with KPIs
• Establish and maintain effective links with voluntary and all partner organisations, including delivery of training to stakeholders which increases knowledge of SEND law, guidance, policy and participation. This includes convening and chairing a multi-agency steering group.

Main Requirements (for details check the job description and person specification):
• Educated to degree level with a relevant health, social care or education qualification
• Proven experience of working directly within SEND.
• Independent Provider of Special Education Advice IPSEA legal training qualification, or a willingness to work towards completion within 12 months of commencing employment.
• Strong leadership skills with the ability to manage and supervise both paid staff and volunteers.
• Established experience of facilitating relationships between a variety of stakeholders; including parents, children and young people, the Local Authority, NHS staff, schools and other professionals.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – enhance children’s workforce

Benefits
- an annual paid leave entitlement of 30 working days plus bank holidays, pro rata.
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘apply’ link below and complete the digital expression of interest form
• Closing Date: Friday 3rd July 2026 at 11.59pm

Interviews in person or virtually on Teams – date TBC.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: austra.welburn@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new internal starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.