ID: 1914 Project Coordinator - West Norfolk Area
Norfolk and Waveney Autism/ADHD Support Service

Salary: £25,221 - £27,780 FTE per annum (Pro-rata for part-time hours: £17,041 – £18,770) Inclusive of home-based allowance

Location: Homebased with significant travel across Norfolk

Hours: 25 hours per week (Part-time)

Contract: Temporary contract until March 2028

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Do you believe every child deserves the opportunity to thrive?
Are you passionate about supporting families, building community connections, and making a real difference to the lives of children and young people with autism and ADHD? If so, we'd love to hear from you.

We are looking for an enthusiastic and compassionate Project Coordinator West Norfolk to join our Norfolk & Waveney Autism/ADHD Support Service. This rewarding role will place you at the heart of a service that helps families navigate the challenges and opportunities that come with having a child with neurodivergence and neurodivergent traits.
Every day, you'll be helping parents access support, empowering families with knowledge and confidence, and ensuring children and young people receive the understanding and advocacy they deserve.

Main Responsibilities:
• Work closely with the Service Manager and Project Co-ordinators across Norfolk and Waveney to develop and deliver the service.
• Recruit, train, supervise and support volunteers in line with Family Action policies and procedures.
• Lead and supervise Family Support Workers and volunteers, promoting best practice and high-quality support for families.
• Manage referrals, complete telephone triage assessments and undertake family support work, including home visits where required.
• Organise and co-facilitate parent support groups, information sessions and course such as Plan Bee.
• Maintain accurate case records and monitoring information using Family Action systems.
• Collect and report outcomes and evaluation data to demonstrate service impact.
• Develop effective partnerships with schools, statutory services and community organisations to support families.
• Promote the service through meetings, forums, local networks and social media.
• Main Requirements (for details check the job description and person specification)
Main Requirements (for details check the job description and person specification):
• Access to a car and willing to travel across Norfolk

Benefits:
- an annual paid leave entitlement that commences at 25 working days FTE, and after 1st April 2027, rises to 30 working days FTE plus bank holidays / of 30 working days FTE plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 3rd of November 2026

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: charlotte.evans@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.