ID: 1806 Family Time Coordinator
Medway Family Time

Salary:
- Starting at £28,884 FTE per annum, rising to £31,698 – (Pro-rata amount for part-time hours: £23,419 - £25,701)

Location: Medway Family Time Centre, ME7

We work within the Family Time centre, the centre is wheelchair accessible.

Hours: Up to 30 hours per week (Part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This role sits within our Medway Family Time service, which provides high quality supervised Family Time sessions to support children in maintaining safe and meaningful relationships with their families. As a Family Time Coordinator, you will play a vital role in overseeing day-to-day service delivery, ensuring safe, effective and child-focused sessions, while supporting staff and driving continuous service improvement.

Main Responsibilities:
• Provide day-to-day operational oversight of the Family Time service, supporting the Service Manager in planning and development
• Line manage and supervise Family Time Supervisors, including recruitment, training and performance management
• Oversee referrals, allocations and case management, ensuring high-quality recording, audits and compliance with safeguarding standards
• Ensure safe, high-quality delivery of supervised family time sessions, including undertaking sessions as required
• Act as a first point of contact for safeguarding concerns, offering guidance and ensuring compliance with policies and procedures
• Build effective multi-agency partnerships to improve outcomes for children, young people and their families
• Monitor service performance, analyse data and contribute to reporting and continuous improvement
• Lead on quality assurance and support the service in achieving and maintaining accreditation standards
• Oversee staff rotas, timesheets and training compliance
• Promote a positive team culture through effective communication, team meetings and engagement in service development

Main Requirements (for details check the job description and person specification):
• A relevant qualification (NVQ Level 3 or above) in social care, health, education or related field, or equivalent experience
• Experience working with children and families, including those with complex needs or challenging circumstances
• Experience of supervising or leading staff, including coaching, mentoring and performance management
• Strong understanding of safeguarding principles and practice
• Excellent assessment, planning, organisational and record-keeping skills
• Ability to manage conflict and respond effectively in challenging situations
• Strong interpersonal skills, with the ability to build relationships and work collaboratively across agencies
• Good IT skills and experience of case management systems
• Commitment to equality, diversity and inclusion and alignment with Family Action’s values
• Willingness to work flexibly, including evenings and weekends

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Children and Adults
Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 5th June 2026 at 23:59

Interviews are scheduled to take place from 10th June, in person at the Family Time centre, with slots throughout the working day and early/late slots available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: zoe.hill@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.