Support Time Recovery Worker
Service: Bolton Listening Lounge

Location: YMCA,125 Deansgate, Bolton, BL1 1HA
Hours: Sessional hours

Salary: £13.11 per hour
Contract type: Sessional contract

Family Action & the Role’s Impact:
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants.

Working in partnership with Greater Manchester Mental Health Foundation Trust and MhIST (Mental Health Support Team), the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our service staff will offer low level calming interventions and one to one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.

Key tasks and responsibilities:

1. Develop trusting relationships and provide practical and emotion support to individuals accessing the Listening Lounge Service.

2. Carry out initial ‘getting to know’ your conversations and work with individuals to plan their support and achieve the goals and outcomes that are important to them, and to work with the wider Listening Lounge team to support the development and implementation of an action plan to support the individual.

3. To have knowledge of, develop relationships with and keep up to date with local services and organisations which can offer support in relation to developing positive wellbeing.

4. Ensure regular and robust case recording and risk management in line with Quality Standards.

5. Providing a gateway to the Listening Lounge ‘Wider Network of Support’ including Statutory & VCSE services for specific issues relating to for example: loneliness, housing, debt, substance misuse and family support.


Main Requirements (for details check the job description and person specification):
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced DBS Adults

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Key points:

- Pay is inclusive of holiday pay.
- Hybrid working
- Opportunities to access training relevant to role

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Sunday 15th February 2026 at 11.59pm

Interviews are scheduled to take place week commencing 23d February 2026.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Michelle.Delrosso@family-action.org.uk

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.