ID: 1855 Job Title – Family Time Coordinator
Service: Medway Family Time

Salary: Grade 3 point 20–23: £28,884 - £31,698 FTE per annum

Location: Sunlight Centre, Richmond Road, Gillingham

Hours: Full time: 37 hours per week (full time) including a share of the Saturday rota. (The centre is open Monday-Friday 0900hrs – 1830hrs and Saturdays 0900hrs – 1500hrs).

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

If you are family focused, organised, have a strong safeguarding background and enjoy being an integral part of a team we hope you are interested in this role. Medway Family Time is delivered by Family Action and is commissioned by Medway council. It provides a statutory service that ensures parents who are unable to see their children unsupervised are able to have contact in a safe and supportive environment. This is an exciting opportunity to join the management team of this successful and friendly service. You will be in charge of the day to day running of the centre and will work closely with the Service Manager to ensure that a family focus and the pursuit of excellence is at the heart of what is delivered.

Main Responsibilities:
• Be the first point of contact for the day to day organisation and running of the Family Time centre
• Ensure that the service is safe and delivered to a high standard, compliant with safeguarding legislation, policy and practice guidelines
• Support the team through clear day to day management and the delivery of line management and supervision
• Maintain positive and constructive links with stakeholders, support triage of referrals and ensure that operationally the team meet key performance indicators while ensuring excellent quality of delivery and reporting
• Have responsibility for planning and tracking delivery ensuring that referral requirements are met and that all details are placed on Inform, the database used to record the centre’s work

Main Requirements (for details check the job description and person specification):
• A genuine interest and experience of working with vulnerable families
• A strong understanding of national and local safeguarding requirements
• Evidence of the ability to manage a busy and challenging service
• Organised, focused and able to provide clear and effective direction to team members, particularly when timely decisions are required
• Good written and verbal communication skills with a working knowledge of how to use a data base and Microsoft programmes to support planning, rota creation and management and accurate recording of cases

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service at an enhanced level.

Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Wednesday 19th August 2026 at 23:59

Interviews are scheduled to take place August/September 2026 in person

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: zoe.hill@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.