ID: 1888 Service Administrator
Service: Wiltshire Community Support and Outreach Service

Salary: £25,176 FTE per annum (£10,206.49 per annum, pro rata)

Primary Location: Marden House, New Road, Calne, SN11 0JJ

There may be an option to work at home on one day a week (depending on the number of hours and days worked). You will be expected to work in the service on Monday and Tuesday; however, should you work a 3rd day, there could an option to work from home on this day. However, if you work all 15 hours over two days, all of this work will be office-based.

Hours: Part-time up to 15 hours a week (How the hours are worked over 2/3 days are negotiable and will be discussed in interview)

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Wiltshire Community Support and Outreach Service is recruiting an administrator to join the existing team.

Wiltshire Community Support and Outreach Service is a day service for Adults with learning disabilities, and other needs such as Autism and mental health issues. We are based in Calne and currently operate 4 days a week: Monday, Tuesday, Thursday and Friday. We provide a wide range of activities for individuals to enable them to meet their outcomes, have fun and enhance their life skills.
We require a highly motivated, enthusiastic and innovative administrator to support with the ongoing demands of the service and to support the manager to develop the service further.

Main Responsibilities:

• Supporting the service manager to manage ongoing administrative duties, including printing and distributing letters, collation of required forms and inputting information on data bases
• Uploading and adding data to required data bases, such as Teams and Inform
• Dealing with the customer invoicing, completing spreadsheets, liaising with both finance and individual customers, families and carers.
• Supporting the team in an administrative role to ensure the smooth running if the service

Main Requirements (for details check the job description and person specification):
• Setting and maintaining administrative systems and produce reports when required.
• Oversee the financial side of the service, including sending invoices, checking monies received and liaising with relevant individuals and organisations.
• Supporting the manager and staff to keep records up to date to ensure efficient running of the service.
• Laise with customers, families and support when required.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service Enhanced Adult Work force.

Benefits:
- an annual paid leave entitlement that commences at 25 working days FTE, and after 1st April 2027, rises to 30 working days FTE plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs voucher
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which
strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 26th October 2026 at 23:59
Interviews are scheduled to take place on Thursday 5th November 2026 at the service

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: mandy.donovan@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.