ID: 1477 Contact Supervisor

Service: Hertfordshire Children’s Contact Service

Salary: £24,206 FTE per annum
£16,355.41 per annum for 25 hours per week

Location: Noel Family Centre, Hertfordshire

Hours: 25 hours per week (part time)

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

You will be working closely with the Team Manager and Hertfordshire Children’s Services to provide a safe, happy and positive experience for families, children and young people who have been referred to the service. You will provide Supervised Contact for those referred to the service by their Social Workers and will provide a safe and welcoming environment where families are able to build trusting relationships and where appropriate receive support, advice and guidance.

Main Responsibilities:
1. To support the delivery of safe and effective supervised contact sessions.
2. To promote and maintain contact arrangements that are agreed between all parties including respecting the wishes of children and young people.
3. To ensure you have an understanding of, and comply with, Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare and safety of children and vulnerable adults, undertaking risk assessments before each session ensuring that the risks identified by Social Workers are mitigated.
4. To assess the quality of parenting observed during the supervised contact, ensuring that the key areas for observation identified by the Social Worker are addressed, and use this evidence to complete detailed and timely reports as required by the court and/or principal social worker.
5. To ensure that all supervised contact sessions are managed to ensure as positive experience for the children and young people as possible.
6. To recognise any risks of harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children.
7. To keep records of your work using Family Action systems, adhere to confidentiality, information saring protocols and risk assessment processes.
8. To have the ability to travel to supervised contact sessions in other area’s (when required).
9. To contribute to the collection, recording and analysis of information required by commissioners, judiciary, principal social worker and Family Action and provide accurate reports as necessary.
10. To participate in personal supervision, funded training and appraisal processes to ensure your knowledge skills and practice is of a high standard.
11. To implement the principles of Family Action’s Equal Opportunities Policy in every aspect of your work and positively promote the principles of the policy amongst colleagues, service users and other members of the community.
12. To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of yourself and others.
13. To ensure you have an understanding and comply with Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
14. To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
15. To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
16. To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
17. Work flexibly to meet opening hours of the centres, including Saturdays.

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – ENHANCED WITH CHILD BARRED LIST

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Tuesday 15th July 2025 at 23:59

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: katie.clark@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.