ID: 1874 Clinical Service Manager

Service: Family Action PARCS

Salary: £41,518 FTE per annum (£33,214.40 per annum, pro rata)

Location: PARCS Portsmouth Office; 131 Goldsmith Ave, Southsea, Portsmouth, Southsea PO4 8QZ based with travel and possible overnight stay required.

Hours: Initially 29.6 hours per week – subject to funding beyond May 2027

Contract: Permanent

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

You will play a pivotal role in leading and overseeing the delivery of high-quality support services for adults, children, and communities.

You will ensure effective service pathways, safeguarding compliance, and quality assurance while managing staff and volunteers to provide outcome-focused care.

You will be involved in strategic development, partnership building, financial oversight, and promoting an inclusive, learning-focused team culture.

Acting as the Designated Safeguarding Lead, you will uphold best practices in risk management and service excellence, driving continuous improvement and sustainability.

Main Responsibilities:
• Oversee the delivery of high-quality services for adults, children, and the community, ensuring compliance with Family Action’s Quality Assurance Framework.
• Lead the management of triage, referrals, waiting lists, assessments, client allocations, and case closures.
• Ensure service pathways are robust, safe, and effective, aligning with best practices and safeguarding standards.
• Support the operation of specialist services, including services in North Somerset and Gloucestershire.
• Provide direct line management and reflective supervision to staff and volunteers, ensuring high-quality, safe, and outcome-focused practice.
• Support staff training, professional development, and performance through appraisals, supervision, and case audits.
• Act as the Designated Safeguarding Lead, overseeing safeguarding procedures and ensuring compliance with legislation, policies, and best practices. Leading on service response to Section 11 submission annually, attending relevant CPD and multi agency meetings

Main Requirements (for details check the job description and person specification):
• A recognised professional qualification at a minimum of Level 6 in Counselling, Psychotherapy, Psychology, or a related field
• Registration/accreditation with a relevant professional body (e.g., BACP, UKCP,HCPC, BATT).
• A commitment to ongoing professional development and learning, including knowledge of the latest best practices in clinical work and service leadership.
• A management qualification or equivalent leadership training.
• Demonstrable post-qualifying experience in counselling/psychotherapy with survivors of sexual/domestic abuse.
• Proven experience in leading and managing a multidisciplinary team, including clinical and administrative staff.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level – children barred list

Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 5th October at 11:59pm
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: lisa.platts@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.