Facilities Administrator

Service: Corporate Services
Location: (Head Office, 34 Wharf Road, London, N1 7GR
Hours: 37 hours per week (full-time)
Salary: £28,315 per annum, inclusive of the £3,866 inner London weighting
Contract type: Temporary (Maternity cover, 12 month contract)

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Facilities administrator to join us to help support the whole Charity with the Administration of Family Action Assets at Head Office and across the wider UK.

Main Responsibilities:
• To administer the head office budgets.
• To provide support and cover for Reception from time to time.
• To ensure all areas of the office are kept clean and tidy.
• To maintain internal procedures, Facilities queries, ordering of supplies, equipment and services.
• To administer the Family Action telecoms contract and the distribution and use of mobile phones.

Main Requirements (for details check the job description and person specification):
• Ability to deal calmly and efficiently with difficult situations both on the telephone and face-to-face.
• Ability to organise own work and time, using own initiative and recognising matters that require urgent attention.
• Experience in setting up and running office systems, maintaining records and collating statistics.
• Experience of working within a team providing a service to others.

Benefits:
- an annual paid leave entitlement that commences at 25 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 20th February 2026 at 11.59pm

Interviews are scheduled to take place from 23rd February virtually, with slots throughout the working day and early/late slots available.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: brian.tam@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.