ID: 1917 Job Title: Sessional Triage Worker

Service: FamilyLine

Sessional - £13.07 per hour

Location: Homebased

Hours: N/A Sessional Role

Contract: Sessional Role

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Sessional Worker to join FamilyLine’s counselling and befriending service team and play a vital role in supporting people who contact us for help. You will undertake telephone triage and initial assessments, helping individuals access appropriate counselling and/or befriending support, while ensuring a safe, compassionate and high-quality service for those who need it.

Main Responsibilities:

You will contact clients referred to the Tier 3 Service, undertaking telephone triage and initial assessments to identify their needs, assess suitability for counselling and/or befriending, and identify any safeguarding concerns or risks. You will provide appropriate information, signposting and onward referrals where needed, maintain accurate and confidential case records, and work in line with Family Action’s safeguarding, confidentiality and data protection policies. You will also liaise with colleagues and other professionals as required.

Main Requirements
You will hold a Level 4 or above professional qualification in counselling and/or psychotherapy, with relevant training and experience supporting adults. You will have knowledge of safeguarding and risk assessment, alongside experience of supporting people experiencing emotional distress, mental health difficulties or vulnerability. You will demonstrate excellent communication, listening, organisational and IT skills, with the ability to build rapport over the telephone, handle sensitive information confidentially and exercise sound professional judgement. A commitment to equality, diversity and inclusion, and the ability to work flexibly, independently and in line with Family Action’s values, are essential.
We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Thursday 5th October 2026 at 23:59
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: helen.newsome@family-action.org.uk.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.