ID: 1852 Website Project Manager
Digital Marketing

Salary: £37,211 - £41,518 FTE per annum (Pro-rata amount for 30 hours per week across 7-months: £17,599 - £19,636) - Additionally, £480 home-based allowance

Location: Homebased with occasional travel to London Head Office paid by Family Action

Hours: 30 hours per week (Part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Temporary contract for 7-months

Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. Our adoption support agency, PAC-UK, which became part of Family Action in 2018, provides specialist support to all parties affected by adoption and other permanency arrangements.

While PAC-UK's core service information is now available through the Family Action website, it continues to operate three dedicated service websites: FamilyConnect, Special Guardianship Support Services and Adopteens, each providing tailored information and resources for their respective audiences.

Following the successful extension of funding for the FamilyConnect service, Family Action is investing in the development of a new FamilyConnect website to deliver a more accessible, user-centered and sustainable digital experience.

FamilyConnect provides information, resources and support for adopted adults, care-experienced adults, birth parents, relatives affected by adoption and the professionals who work alongside them: www.familyconnect.org.uk

This is an exciting opportunity to join Family Action and lead the delivery of a new FamilyConnect website that will strengthen the digital presence of this vital service. The successful candidate will play a key role in creating an inclusive, accessible and engaging online experience that helps people access trusted information and support throughout complex and often life-changing adoption journeys.

Main Responsibilities:
1. End to end management of the Family Connect web build, including:
a) Planning phase to inform the brief, project objectives and KPIs
b) Discovery with stakeholders to develop information architecture, taxonomy and user journeys
c) Working with the agency on the design & build phases of the website development
d) Conducting a content review process to update and refresh existing content and plan new content
e) Thorough testing & launch planning
2. Utilise project management methodologies with regular feedback and reporting to the Senior Website & Digital Content Manager, the PAC-UK team and others as required
3. Design and deliver consultation workshops with key stakeholders to ensure needs are met, including co-production with service users
4. Work with our agency to ensure they are briefed thoroughly and understand the build requirements which will come out of the discovery process
5. Ensure the site meets WCAG 2.2 AA accessibility standards where possible
6. Facilitate specific functionality requirements such as appointment booking and integration with PAC-UK helpline and web chat
7. Work to an agreed timeline for an efficient delivery within 4-6 months from start to finish
8. Manage project delivery against the agreed budget, ensuring objectives are achieved on schedule and within budget
9. Set up tracking and reporting to be able to monitor reach, engagement and measure key objectives

Main Requirements (for full requirements, please check the job description and person specification):
• Experience in managing websites and website builds in complex organisations
• Project management experience, strong organisational skills and high attention to detail
• An understanding of website technical requirements
• An understanding of the latest accessibility standards
• Ability to work with multiple stakeholders of different seniority levels
• Ability to work with service users and subject matter experts to create relevant and accessible content
• Sensitivity to the subject matter and the complex, life-changing experiences service users may have had throughout their adoption journey

Benefits:
- an annual paid leave entitlement of 25 working days pro rata plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form

• Closing Date: 9th August 2026 at 23:59
Interviews are scheduled to take place from on a rolling basis, virtually, with slots throughout the working day and early/late slots available. We may close the vacancy early if we find a suitable candidate in the rolling interview process.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: wendy.garstin@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.