Early Help and Volunteer Coordinator

Service: Neurodiversity Sheffield

Salary: Starting at £28,884 FTE per annum rising to £31,698 FTE per annum
(£23,107.20 - £25,358.40 per annum for part time, 29.6 hours a week)

Location: Sheffield office base with flexibility to work from home. Role will be covering drop-in sessions across the city.

Hours: 25 - 29.6 hours per week (3.5 - 4 days per week, part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent contract

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action are delighted to offer a rare opportunity for the right person to join a small staff team delivering a highly regarded service to support families in Sheffield with neurodiverse children and young people, or who want to know more about neurodiversity.
All our work is shaped by the families we work with. Our service is about ‘doing with, not to’ and puts children, young people and their families at the heart of everything we do. Our work is informed by evidence-based research and practice and we value coproduction. We are delighted to be able to offer volunteering opportunities across the service.

Main Responsibilities:
• Leading the organisation and delivery of drop-in sessions for open door, early support
• Leading on the recruitment and training of parent/carer volunteers
• Working directly with parents/carers to help shape the service
• Developing marketing materials and social media content to promote the service
• Support with delivery of parent information sessions

Main Requirements (for details check the job description and person specification):
• An ability to work with families in an inclusive way
• Experience or knowledge of working with volunteers
• Experience and understanding of Neurodiversity

We are particularly interested to hear from applicants who have lived experience of SEND and/or experience of working with families with SEND in an educational environment, local authority or voluntary organisation.

• Demonstrable ability to work on your own initiative and have excellent verbal and written communication skills.
• You will hold a recognised professional qualification NVQ4 or above in social work or social care, health or education., or equivalent experience.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced DBS

What will we offer you?
You will join a small but mighty team, passionate about delivering high-quality innovative services with a strong commitment to continuous learning and development. You will be supported to develop your knowledge and skills with the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core. You will be offered regular individual supervision.

Benefits:
• an annual paid leave entitlement that commences at 25 working days FTE, and after 1st April 2027, rises to 30 working days FTE plus bank holidays
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Monday 19th October 2026 23:59

Interviews are scheduled to take place from Thursday 29th October to Tuesday 3rd November 2026 with slots available throughout the working day and early/late slots available.

For direct queries with the hiring manager or if you would like to discuss any aspect of the selection process, please email: Liz.Holmes@family-action.org.uk

As a disability aware service, we are fully committed to making reasonable adjustments to support the interview process.

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.